Frequently Asked Questions
Yes, we’re happy to offer free shipping on all orders. It’s our way of thanking you for choosing Holilume and supporting our brand.
You can email us at info@holilume.com where our customer service team will be happy to help you with whatever you need!
Yes, we do! We’re thrilled to offer free worldwide shipping.
Each watch is carefully inspected and packed with care. Please allow 1-3 business days for processing. Once your order has been shipped, delivery typically takes 5-10 business days depending on your location.
If you need to cancel or make changes to your order, please contact us as soon as possible at info@holilume.com If your watch has not yet been processed, we’ll do our best to accommodate your request. Once an order has been processed or shipped, cancellations or changes may not be possible.
Your satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, you can return your watch within 30 days of receiving it. The watch must be unworn and in its original packaging. Please visit our Refund Policy page for more details, or contact us at info@holilume.com to start the return process.
To keep your watch looking and functioning its best:
• Cleaning: Wipe it gently with a soft, damp cloth. Avoid harsh chemicals or soaking it.
• Storage: Store your watch in a cool, dry place, preferably in its original box.
• Maintenance: Ensure the battery is replaced as needed, and for mechanical watches, wind them regularly.
If you have specific questions about maintaining your watch, feel free to send us a message.